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    FAQ

    Where is Gio Pelle located?

    Gio Pelle is located at 7740 Records Street, Indianapolis, IN 46226.



    How do I contact Gio Pelle?


     

    What are Gio Pelle's hours of operation?

    • Monday through Friday: 8am to 5pm EST/EDT
    • Saturday & Sunday: Closed

    Orders can be placed online anytime using our secure shopping cart. Orders placed after 12pm EST/EDT might not be shipped until the following business day. Orders placed online during non-business hours will be processed the next business day.


     

    What holidays will Gio Pelle be closed?

    Gio Pelle is closed on the following holidays:

    • New Year's Day (January 1st)
    • Memorial Day (last Monday in May)
    • Independence Day (July 4th)
    • Labor Day (first Monday in September)
    • Thanksgiving Day (fourth Thursday in November)
    • Christmas Day (December 25th)

    In addition to the holidays listed above, Gio Pelle is usually closed on the following days:

    • Day After Thanksgiving (fourth Friday in November)
    • Christmas Eve (December 24th)
    • New Year's Eve (December 31st)

    NOTE: When holidays fall on a weekend, the preceding Friday or following Monday may be used to observe the holiday. This policy is reviewed and decided on a year-by-year basis.


     

    Who should I contact if I have a question about my bill or account?

    Call Gio Pelle' accounting department at 800-428-1610 during business hours
    or send an email to misty@giopelle.com.


     

    Which credit cards are accepted by Gio Pelle?

    Gio Pelle accepts the following credit cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

     

    Does Gio Pelle charge sales tax in the state I live?

    Gio Pelle charges sales tax in Indiana and Florida only.


     

    Is it safe to enter my credit card information?

    Yes it is completely safe to provide us with your credit card information when purchasing products. All your personal account information, including your credit card information, is completely secure and encrypted.


     

    Is the paperwork I received with my order an invoice?

    The paperwork you receive with each order is not an invoice. This paperwork is a picking ticket and includes an itemized list of the products shipped in each package. Please review this paperwork to ensure that the products you ordered were shipped.

    If you placed an order online you will receive an online receipt of your transaction. Please keep this receipt for further reference. 


     

    Why are the shipping charges different than what was charged to my credit card?

    The shipping charges shown during checkout and on your online receipt are a close estimate of the final amount and are usually accurate, however, once your order has been packaged, weighed and measured in our warehouse the weight may be slightly different thereby affecting the final amount charged to your credit card.

    Dimensional Weight
    Another factor that can affect the final total is the DIM weight of the package. In 2015, UPS and FedEx incorporated DIM weights into the formula they use to calculate shipping costs. Dimensional weight is calculated when the size (in volume) of a package is used to determine the weight at which it’s rated. The length, width and height of the box are multiplied together and divided by a dimensional factor (UPS and FedEx use 166 for domestic shipments) to determine the dimensional weight. The calculated dimensional weight is then compared to the actual weight of the package, and the higher of the two is used to determine the base rate of the shipment.
     
    Sometimes the DIM weights entered for a particular product in the shopping cart is slightly different compared to the box used to ship your order. This can affect the final shipping cost.
     
    If a large discrepancy is discovered between the online shipping estimate shown on your receipt and the actual shipping cost calculated by our warehouse, we will contact you for approval prior to fulfilling your order. If you need to know the final accurate total before we ship your order, please contact our customer service department at 800-428-1610 or customerservice@giopelle.com.


     

    We Care About Your Order

    Every online order we receive is personally processed and reviewed for accuracy by our customer service department. Order with confidence knowing we will contact you if we discover an error on your order or if we locate a problem you should be aware of.


     

    My order was short when I received it. What should I do?

    If you receive what you believe to be an incomplete order, you have 48 hours from the time you receive the package to call Gio Pelle and make a claim.

    Please call us toll-free at 800-428-1610 during business hours so we can investigate why your order was short.


     

    The items I ordered arrived damaged or broken. What should I do?

    We apologize if your order was damaged upon receipt and for any inconvenience it may have caused.
     Please call Gio Pelle toll-free at 800-428-1610 during business hours so we can investigate why your order was damaged or broken.


     

    The items I receved are incorrect. What should I do?

    We apologize for any error made in the processing of your order and for any inconvenience it may have caused.
     Please call Gio Pelle toll-free at at 800-428-1610 during business hours so we can start the process of correcting your order.


     

    What should I do if my order does not arrive when expected?

    Call Gio Pelle toll-free at 800-428-1610 during business hours and we will have the package tracked.


     

    My product is in need of repair. What should I do?

    Call Gio Pelle toll-free at 800-428-1610 during business hours for "Repair Authorization".
     
    If the product is still under warranty, Gio Pelle will assess the damage to the product and take the appropriate measures in replacing or repairing the product. Warranty of product is void if damage to the product was caused by neglect, was not used for its intended purpose or was not used in accordance with the manufactures instructions.
     
    If the product is out of warranty, Gio Pelle will assess the damage to the product and will contact you with the costs of repair.
     
    Click here to review our repair policy. 


     

    Can I place international orders?

    Yes. Click here to view our International Customers Order Page for more information.


     

    What is Gio Pelle's Return Goods Policy?

    Click here to view Gio Pelle' return goods policies.


     

    Does Gio Pelle sell replacement parts for our medical equipment?

    Gio Pelle offers replacement parts for many of the medical products we sell unless the part(s) have been discontinued by the manufacturer. Click here to view some of the replacement parts we offer online.
     
    If you cannot find the replacement part you need, please contact us at 800-428-1610 during business hours or email us for pricing and availability.