The shipping charges shown during checkout and on your online receipt are a close estimate of the final amount and are usually accurate, however, once your order has been packaged, weighed and measured in our warehouse the weight may be slightly different thereby affecting the final amount charged to your credit card.
Another factor that can affect the final total is the DIM weight of the package. In 2015, UPS and FedEx incorporated DIM weights into the formula they use to calculate shipping costs. Dimensional weight is calculated when the size (in volume) of a package is used to determine the weight at which it’s rated. The length, width and height of the box are multiplied together and divided by a dimensional factor (UPS and FedEx use 166 for domestic shipments) to determine the dimensional weight. The calculated dimensional weight is then compared to the actual weight of the package, and the higher of the two is used to determine the base rate of the shipment.
Sometimes the DIM weights entered for a particular product in the shopping cart is slightly different compared to the box used to ship your order. This can affect the final shipping cost.
If a large discrepancy is discovered between the online shipping estimate shown on your receipt and the actual shipping cost calculated by our warehouse, we will contact you for approval prior to fulfilling your order. If you need to know the final accurate total before we ship your order, please contact our customer service department at 800-428-1610 or firstname.lastname@example.org.
We Care About Your Order
Every online order we receive is personally processed and reviewed for accuracy by our customer service department. Order with confidence knowing we will contact you if we discover an error on your order or if we locate a problem you should be aware of.