FAQ

The items I received are incorrect. What should I do?

We apologize for any error made in the processing of your order and for any inconvenience it may have caused.
 
Please call Gio Pelle toll-free at at 800-428-1610 during business hours so we can start the process of correcting your order.

My product is in need of repair. What should I do?

Call Gio Pelle toll-free at 800-428-1610 during business hours for "Repair Authorization".
 
If the product is still under warranty, Gio Pelle will assess the damage to the product and take the appropriate measures in replacing or repairing the product. Warranty of product is void if damage to the product was caused by neglect, was not used for its intended purpose or was not used in accordance with the manufactures instructions.
 
If the product is out of warranty, Gio Pelle will assess the damage to the product and will contact you with the costs of repair.
 
Click here to review our repair policy.

Does Gio Pelle sell replacement parts for products?

Gio Pelle offers replacement parts for most of the equipment we sell unless the part(s) have been discontinued.
 
Please contact Gio Pelle at 800-428-1610 during business hours for more information about replacement parts.